Privacy Policy — How Your Data Is Protected at Free Bets

1. What Information We Collect

free betsVarious types of information are collected when you open an account and use the platform. Some information is provided directly by you, while the rest is collected automatically.

Information You Provide Directly

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Mobile number, email address, and current residential address.
• Financial Information: Payment method details (bKash/Nagad number, last four digits of bank account) — full card numbers are never stored.
• KYC Documents: Digital copies of photos or documents submitted for identity verification.

Automatically Collected Information

• Usage Information: Login times, betting history, pages visited, and click patterns.
• Device Information: Device type, operating system, browser version, and screen resolution.
• Network Information: IP address, internet service provider, and approximate location (city-level only — not precise GPS).
• Cookies & Tracking: Session tokens, preferred language, and settings — see the Cookies section for details.

2. How Your Information Is Used

free bets Your information is used only for specific, legitimate purposes. It is never used beyond what was originally stated.

Primary Use

• Creating your account, verifying your identity, and ensuring account security.
• Processing betting services, deposits, and withdrawals.
• Maintaining transaction history and assisting with dispute resolution.
• Customer support — handling issues and processing requests.
• Compliance with legal and regulatory obligations (AML, KYC).

Secondary Use (Subject to Consent)

• Sending updates on new offers, bonuses, and promotions — via SMS or email.
• Usage analytics for platform improvement (anonymized data).
• Personalized experience — such as highlighting your preferred sports.

To opt out of marketing communications, you can do so at any time through your account settings or by contacting the support team.

3. Sharing Information with Third Parties

free bets never sells your data or rents it out for advertising purposes. However, limited information is shared with trusted partners where necessary to provide our services.

May Be Shared With

• Payment Processors: bKash, Nagad, and banks — only the data necessary to complete transactions.
• KYC Verification Services: International identity verification agencies — solely to confirm validity.
• Technology Service Providers: Hosting, cloud storage, and security — all under strict confidentiality agreements.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority — and only to the extent specifically required.

Never Shared With

• Advertising companies or marketing networks.
• Data brokers or information resellers.
• Other betting or gaming platforms.
• Any commercial purpose without your consent.

4. Cookies & Tracking Technologies

free bets We use cookies to make the platform more seamless and personalized. Cookies are small data files stored in your browser that help recognize you on future visits.

Cookie Type

• Essential Cookies: Login sessions and security tokens — essential for the platform to function. Cannot be disabled.
• Functional Cookies: Language preference, theme settings, last visited page — these are optional.
• Analytics Cookies: Page views, click patterns — anonymized and used for platform improvement. Optional.
• Marketing Cookies: To show personalized offers — entirely optional, and consent can be withdrawn at any time.

Optional cookies can be disabled from your browser settings. Please note that some features may not function properly if you do so. free betsCookie consent options are presented on your first visit to -.

5. Data Security Measures

Protecting Your Data free bets Multiple layers of security are maintained at all times. If one layer fails, the others remain active.

• Encryption: All data transmissions use SSL/TLS 256-bit encryption. Sensitive information in the database is also stored encrypted.
• Access Control: Staff are granted access only to the data they need to do their job. All access is logged.
• Two-Factor Authentication (2FA): Mandatory for access to administrative systems. Members can also enable 2FA on their own accounts.
• Regular Audits: Third-party cybersecurity experts conduct regular audits and testing.
• Data Backup: Regular backups stored in a secure, encrypted environment.
• Firewall & DDoS Protection: Unusual traffic is automatically detected and blocked.

That said, no system is 100% secure. We encourage you to stay vigilant — use strong passwords, be cautious on public Wi-Fi, and report anything unusual on your account immediately.

Data Retention Period

Data is retained for as long as your account is active. After account closure, financial transaction records are kept for a maximum of 5 years in accordance with legal obligations. Once that period expires, data is automatically deleted or anonymized.

6. Your Data Rights

free betsYou have various rights over your personal data held by us. To exercise these rights, please contact our support team.

7. Contact & Complaints

For any questions or concerns about our Privacy Policy, please contact our data protection team.

• Email: support@freebets.click — Write "Privacy Request" in the subject line.
• Live Chat: Log in to the platform and reach out via the support chat — available 24/7.
• Response Time: Standard requests are handled within 30 days. Urgent matters are addressed within 72 hours.

This policy may be updated at any time. Any changes will be communicated to your registered email address, and the "Last Updated" date at the top of the page will reflect the revision. Additional consent may be requested for significant changes.